Linkserve Vacancies for Head Customer Service

Linkserve Limited requires the following for immediate employment:

Head Customer Service      (ref: HCS 016 Location: Lagos)

Job Description:

• Developing and achieving performance goals (long/short term) and objectives in order to achieve customer promise expectations.
• Manage and ensure resolution of customer complaints and work towards non-repetition of the same issues based on quality of service and expected level of service.
• Measure the performance and acceptance of customer service delivery and implement changes to advance customer understanding and use of service and product.

• Follow up on every client that called in for support, re-opening unsatisfactorily resolved issues and monitor progress to a complete and satisfactory resolution.

• Present to management periodic statistics and report on total number of renewals, total number of reported problems, total number of closed and pending issues.

Requirements

• A relevant degree in public or business administration or in human resources management

• Minimum of six (6) years working experience in customer service management or related activities.

• Outstanding diplomacy that will consistently produce win-win results for the customer and the company.

• Good knowledge of computer use as well as good interpersonal and communication skills.

• Ability to deal patiently with complaints and to remain courteous when faced with difficult people.

• Absolute passion for ensuring great customer service experience with every customer.

• Good leadership  skills and ability to create ideas to ameliorate customer service standards.

Web Design Administrator   (Ref: WDA 017, Location: Lagos)

Job description

• Design and maintain corporate and brand websites.

• Update websites with appropriate news of all corporate and brand events.

•  Manage the organisation’s intranet as well as other online-based communication and operational applications.

Requirement

• A relevant degree or certificate in related discipline.

• A minimum of two (2) years experience in website development  and management

• Creative ability and inter-personal skills

• Proven record of website design, execution and management.

• Good command of English both in spoken and written.

Method of Application

Only qualified persons should apply with their detailed curriculum vitae along with a one (1) page covering letter to jobs@linkserve.net with the appropriate Ref codes as subject title.